Refund policy
Return Policy
We offer a 15-day return policy. You have 15 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible, your item must be:
-
In the same condition as received
-
Unworn or unused
-
With tags
-
In its original packaging
-
Accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, email us at support@thesterlingbuckle.com.
If your return is approved, we’ll send you a prepaid shipping label and detailed instructions on how and where to send your package.Note: Returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order when it arrives. If it’s defective, damaged, or incorrect, contact us immediately so we can make it right.
Non-Returnable Items
The following items cannot be returned:
-
Custom or personalized products
If you’re unsure whether your item is returnable, please reach out to us.
Exchanges
If you need a different item, the quickest method is to return the one you have and place a new order once the return is accepted.
Refunds
We’ll notify you once your return is received and inspected. If approved, your refund will be processed to your original payment method within 10 business days.
Please allow additional time for your bank or credit card company to complete the refund.
If it’s been more than 15 business days since your refund was approved, contact us at support@thesterlingbuckle.com.